Contact information

Last Updated: November 6, 2026

Welcome to LoomShelf Customer Support.

At LoomShelf, we value clear communication, reliable service, and positive customer experiences.

Whether you need assistance with an order, have questions about our home decor collection, or would like information about shipping and returns, our team is here to help.

1. Business Information

Business Name: LoomShelf

Website: https://loomshelf.store

Year Established: 2023

Business Category: Home Decor, Macrame Wall Shelves, Wooden Hanging Shelves, and Decorative Accessories

Business Address:

1065 Prospect Ave
North Vancouver, BC V7R 2M6
Canada

Customer Support Email: support@loomshelf.store

Telephone: +1 (604) 894-2135

2. Customer Support

Our customer support team can assist with a variety of inquiries, including:

Product information and specifications.
Order confirmation and purchase assistance.
Shipping and delivery updates.
Order tracking.
Return and refund requests.
Damaged or incorrect products.
General customer service questions.

We encourage customers to contact us by email for order-related inquiries so that relevant information can be reviewed and documented.

3. Order Assistance

If you need help with an existing order, please include:

Your full name.
Your order number.
The email address used during checkout.
A brief description of your request.

Providing this information will help us locate your order and respond more efficiently.

For security reasons, please do not send payment card numbers, passwords, or other sensitive financial information by email.

4. Shipping and Delivery Support

LoomShelf offers free worldwide shipping with an estimated delivery timeframe of 7–10 days.

If you have questions about your shipment or tracking information, please contact our customer support team.

We will assist you with available shipping updates and delivery-related concerns.

5. Returns and Refunds

We offer free returns within 30 days of delivery for eligible products.

To request a return or refund, please email support@loomshelf.store with your order details.

Our team will provide the necessary instructions.

Please do not send return packages to our business address without receiving authorization and return instructions.

6. Product Questions

Our collection includes macrame hanging shelves, wooden wall shelves, and bohemian-inspired decorative accessories.

If you need help choosing a product or understanding its features, please contact us before placing your order.

We recommend reviewing individual product descriptions for dimensions, materials, variations, and care information.

7. Feedback and Suggestions

We welcome customer feedback and suggestions.

Your opinions help us understand customer needs and identify opportunities to improve our products and shopping experience.

If you would like to share feedback, please contact us by email.

8. Privacy and Security

We take customer privacy seriously.

Information submitted through our contact channels is used to respond to inquiries, provide customer support, and fulfill applicable business obligations.

For further information about personal data handling, please review our Privacy Policy.