Shipping policy

Last Updated: November 6, 2026

At LoomShelf, we believe beautiful home decor should be accessible wherever you live.

We are pleased to offer free worldwide shipping so you can enjoy our collection of macrame shelves, wooden hanging shelves, and bohemian home decorations without additional shipping charges.

Please review the following information to understand our shipping procedures and delivery expectations.

1. Free Worldwide Shipping

LoomShelf provides free standard shipping to customers worldwide.

Shipping Cost: FREE

There is no minimum order value required to qualify for free standard shipping.

We do not charge customers additional standard shipping fees based on order size or destination.

Any applicable import taxes or customs duties are separate from shipping charges and are addressed below.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimated delivery window rather than a guaranteed arrival date.

Delivery times may vary depending on your destination, local postal operations, customs procedures, and other external circumstances.

3. Order Processing

After your order is placed, our team begins preparing it for shipment.

Order processing includes:

  • Payment verification.

  • Product availability confirmation.

  • Order preparation and packaging.

  • Shipping label creation.

  • Handover to the delivery carrier.

Processing time may vary depending on order volume, product availability, and holidays.

We will provide shipping updates when available.

4. Order Confirmation

After completing your purchase, you will receive an order confirmation email at the address provided during checkout.

This email contains relevant order details, which may include:

  • Order number.

  • Purchased products.

  • Billing and shipping information.

  • Payment summary.

  • Order total.

Please review your order confirmation and contact us promptly if you notice incorrect information.

5. Shipping Confirmation and Tracking

When your order has been dispatched, we will send a shipping confirmation email when shipment information is available.

This email may include a tracking number and a link to monitor your delivery.

Tracking updates depend on the carrier and may not appear immediately after shipment.

If you need assistance locating your tracking information, please contact support@loomshelf.store.

6. International Shipping

We offer shipping to destinations worldwide, subject to applicable carrier restrictions and legal requirements.

International deliveries may be subject to customs inspections or local import procedures.

These processes are managed by the relevant authorities and may affect delivery times.

If we cannot ship an order to a particular destination, we will contact the customer and arrange an appropriate solution, including a refund where necessary.

7. Customs Duties and Import Taxes

Depending on the destination country, international orders may be subject to customs duties, import taxes, or other government charges.

These charges are not shipping fees and may be imposed by local authorities.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import duties and taxes.

We recommend reviewing your country's import regulations before placing an order.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

  • Recipient name.

  • Street address.

  • Apartment or unit number, if applicable.

  • City and region.

  • Postal or ZIP code.

  • Country.

  • Contact telephone number.

If you discover an error in your shipping information, please contact us as soon as possible.

We will attempt to update the information before shipment whenever possible.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated 7–10-day timeframe, delays may occasionally occur due to:

  • Customs inspections.

  • Severe weather.

  • Carrier disruptions.

  • Public holidays.

  • Transportation interruptions.

  • Unexpected logistics issues.

If your order is delayed, please contact our customer support team.

We will assist with tracking inquiries and work toward an appropriate resolution.

Your statutory rights regarding delayed or undelivered goods remain unaffected.

10. Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, please contact us.

We may ask you to verify the shipping address and check with household members or the local delivery carrier.

Where an order is confirmed lost in transit, we will arrange an appropriate replacement or refund in accordance with applicable law.

11. Damaged Packages

If your order arrives damaged, please contact support@loomshelf.store.

We recommend including photographs of the damaged product and packaging to help us assess the issue.

We will review the situation and offer an appropriate solution, including a replacement or refund where applicable.

12. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this occurs, you may receive more than one package or tracking number.

There are no additional standard shipping charges for separately shipped items.

13. Returns and Refunds

LoomShelf offers free returns within 30 days of delivery for eligible products.

If you are dissatisfied with your purchase, please contact our customer support team for return instructions.

For more details, please review our Return and Refund Policy.

14. Contact Information

For shipping questions, tracking assistance, or delivery concerns, contact:

LoomShelf

Website: https://loomshelf.store

Email: support@loomshelf.store

Phone: +1 (604) 894-2135

Address: 1065 Prospect Ave, North Vancouver, BC V7R 2M6, Canada

Thank you for choosing LoomShelf. We look forward to helping you create a warmer, more beautiful home.