Terms of service

Last Updated: November 6, 2026

Welcome to LoomShelf.

These Terms of Service govern your access to and use of our website, https://loomshelf.store, and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to any mandatory rights provided by applicable law.

Please read these terms carefully before using our services.

1. General Information

LoomShelf is an online home decor store established in 2023.

We specialize in macrame wall shelves, wooden hanging shelves, bohemian-inspired decorations, and decorative home accessories.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to LoomShelf.

The terms "you" and "customer" refer to visitors and purchasers using our website.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website with appropriate parental or guardian permission.

You agree to:

Provide accurate and complete information when placing orders.
Use our website only for lawful purposes.
Avoid activities that interfere with website security or functionality.
Refrain from attempting unauthorized access to our systems.
Respect intellectual property and other applicable legal rights.

We reserve the right to restrict access to our services where reasonably necessary to prevent unlawful or harmful activity.

3. Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing.

However, slight variations in product appearance may occur due to lighting conditions, display settings, or manufacturing differences.

Customers are encouraged to review product descriptions, dimensions, materials, and available variations before completing a purchase.

We reserve the right to correct inaccurate information or obvious errors, subject to applicable consumer protection requirements.

4. Pricing and Payments

All product prices are displayed on our website in the currency indicated at checkout.

We reserve the right to update product prices and promotional offers without prior notice.

Price changes do not affect orders that have already been accepted, except where permitted by applicable law.

Payments must be completed through the payment methods available at checkout.

Customers are responsible for any applicable taxes, duties, or fees disclosed during checkout or otherwise imposed by relevant authorities, except where the law requires us to bear those charges.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance.

We may cancel or decline orders for legitimate reasons, including:

Product unavailability.
Incorrect or incomplete shipping information.
Suspected fraudulent activity.
Payment authorization failure.
Obvious pricing or product information errors.

If payment has already been collected for a canceled order, we will issue an appropriate refund.

6. Shipping and Delivery

LoomShelf offers free worldwide shipping on all orders.

Our estimated delivery timeframe is 7–10 days.

Delivery estimates may be affected by destination, customs processing, carrier operations, public holidays, or circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

7. Returns and Refunds

We offer free returns within 30 days of delivery for eligible purchases.

Customers may request a return by contacting support@loomshelf.store.

Approved refunds are issued to the original payment method.

Please review our Return and Refund Policy for complete information regarding eligibility, procedures, and processing times.

Nothing in these Terms limits your mandatory consumer rights.

8. Intellectual Property

All original website content, including text, branding, graphics, designs, and other materials owned by LoomShelf, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written authorization, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other operational functions.

These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services beyond our legal obligations.

10. Limitation of Liability

To the maximum extent permitted by applicable law, LoomShelf is not responsible for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including applicable consumer guarantees and other mandatory statutory protections.

11. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and disclosed.

12. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, services, or legal obligations.

Updates will be published on this page with a revised effective date.

Changes will not retroactively remove rights that have already accrued under an accepted purchase agreement.

13. Governing Law

These Terms of Service are governed by the applicable laws of British Columbia and the federal laws of Canada, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in this section prevents customers from exercising rights that cannot be waived under applicable law.