Refund policy

Last Updated: November 6, 2026

At LoomShelf, we want every purchase to bring warmth, beauty, and satisfaction to your home. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as straightforward and convenient as possible.

We offer free returns within 30 days of delivery for eligible purchases.

1. Our 30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The item must be returned in its original condition, with all included components and accessories.

  • The item should be securely packaged to prevent damage during transportation.

  • You must provide your order number or other valid proof of purchase.

We accept returns of eligible products that do not meet your expectations, including cases where you change your mind about your purchase.

2. Free Returns

LoomShelf provides free return shipping for approved returns within the 30-day return period.

Customers are not required to pay return shipping fees for eligible returns.

To receive the appropriate return instructions and shipping arrangements, please contact our customer support team before sending your item back.

Do not ship products to our business address unless our team specifically instructs you to do so.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at support@loomshelf.store with your order number and a brief explanation of your return request.

Step 2: Receive Return Instructions

Our support team will review your request and provide return instructions, including the applicable return shipping arrangements.

Step 3: Prepare Your Package

Carefully package the product with its original accessories and included components.

Step 4: Ship Your Return

Follow the instructions provided by our team and retain any available return tracking information.

Step 5: Receive Your Refund

Once the returned item has been received and inspected, we will notify you of the refund decision.

4. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Include the following information:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, where available.

If the issue is confirmed, we will arrange an appropriate solution, such as a free replacement or a refund, in accordance with applicable consumer protection laws.

5. Refund Processing

Once your return is received and approved, your refund will be issued to your original payment method.

We aim to process approved refunds within 5–10 business days after completing the return inspection.

Your bank or payment provider may require additional time to display the refund in your account.

If you have not received your refund after the expected processing period, please contact us for assistance.

6. Exchanges

If you would like to exchange an item for a different style or variation, please contact our support team.

Exchanges are subject to product availability.

Where a direct exchange is unavailable, we may recommend returning the original product and placing a new order.

7. Return Exceptions

Certain items may not qualify for a standard change-of-mind return, including:

  • Items damaged through misuse or improper handling after delivery.

  • Products that have been materially altered or modified by the customer.

  • Items missing essential components due to customer handling.

These exceptions do not limit any statutory rights you may have regarding defective, misdescribed, or otherwise nonconforming goods.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@loomshelf.store.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched.

If your order has already shipped, you may request a return after delivery under our 30-day return policy.

9. International Returns

Our 30-day free return policy is available to eligible customers worldwide.

International customers should contact our support team before returning any products to receive the correct return instructions.

10. Contact Information

For questions regarding returns, refunds, exchanges, or order concerns, please contact:

LoomShelf

Website: https://loomshelf.store

Email: support@loomshelf.store

Phone: +1 (604) 894-2135

Address: 1065 Prospect Ave, North Vancouver, BC V7R 2M6, Canada

We appreciate your trust in LoomShelf and are committed to providing a positive shopping experience.